Returns and refunds: 30-day money-back guarantee

In short: If you're not satisfied within 30 days of receiving your order, message an advisor or email support@healthbywell.com and you get a full refund. Opened products are accepted, free gifts don't need to be returned, and there is no limit on how many times you can use the guarantee.

The 30-day money-back guarantee

• When: within 30 days of receiving your order.
• What you get: a full refund.
• Opened products: accepted. The pack doesn't need to be sealed.
• Free gifts: you don't need to return them.
• How often: there is no limit on how many times you can use it.

How do I ask for a refund?

1. Message your advisor on Facebook Messenger, or email support@healthbywell.com.
2. Tell us the name and phone number on your order, and that you'd like a refund. You don't have to give a reason, though we're glad to hear what didn't work for you.
3. Your advisor confirms your refund and explains any next steps.

Where does my refund go?

Back to the payment method you used for the order.

What if an item arrives damaged, wrong or missing?

That is separate from the guarantee. Tell your advisor or email support@healthbywell.com, and we will replace the item or refund it. We cover the cost.

Does this cover products bought elsewhere?

No. The guarantee covers orders placed with us. Products bought from other sellers, including unauthorized online sellers and marketplaces, are not covered.

How do I contact you?

• Facebook Messenger: message an advisor
• Email: support@healthbywell.com