Privacy policy

In short: We collect only what you give us to fulfil your order. We use it for your order, delivery and after-sales follow-up, plus occasional offers you can opt out of. We never sell your personal data, and you can email support@healthbywell.com at any time to see or delete it.

Last updated: 25 October 2026.

What do you collect?

When you order or ask us a question, we collect what you give us:

• your name
• your phone number
• your delivery address
• your email address
• your Facebook Messenger chat with our advisors

How do you use it?

• to confirm and fulfil your order
• to arrange delivery
• to follow up after your order and help with questions or refunds
• to send you occasional offers. You can opt out at any time: tell your advisor or email support@healthbywell.com.

We do not use your details for anything else.

Do you sell or share my data?

We never sell your personal data. We share your details only as far as needed to fulfil your order, for example giving your delivery address to the courier.

What about payment details?

Payment details are handled by the payment provider. We do not store them.

What analytics does this site use?

After the page loads, this site uses two analytics tools: Meta Pixel and Microsoft Clarity. They help us understand how people find and use the site, and they may use cookies. We use no other third-party trackers.

What about Messenger?

Our advisors talk with you on Facebook Messenger, which is run by Meta. Meta's own privacy policy applies to how Messenger handles your messages.

Can I see or delete my data?

Yes. Email support@healthbywell.com to ask for a copy of the personal data we hold about you, or to ask us to delete it.

Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed.

How do I contact you?

• Facebook Messenger: message an advisor
• Email: support@healthbywell.com