About us: an authorised Wellous distributor in Australia

In short: We are an authorised Wellous distributor. We sell genuine Wellous products in Australia and nine other markets, and our team of real health advisors looks after every order one to one, on Facebook Messenger or by email.

Who are we?

We are an authorised distributor of Wellous, the Malaysian company that makes every product on this site. We serve customers in ten markets, including Australia, and work the same way in all of them: genuine stock from the authorised channel, and a real person you can talk to.

Our Health Advisor Team is at the centre of that. When you message us, an advisor replies to you personally, helps you choose, confirms your order and follows up after it arrives.

Why buy from us?

• Genuine stock you can check. Our products come through the authorised Wellous channel. Every genuine pack carries Wellous's QR anti-counterfeit code, so you can verify it yourself.
• Free delivery. Delivery is free on every order.
• 30-day money-back guarantee. If you're not satisfied within 30 days of receiving your order, you get a full refund, even if you've opened the product. See our returns policy.
• A real advisor, one to one. Questions before and after you buy go to a real person who knows the products.

Why does it matter where you buy?

Unauthorised online sellers and marketplaces can carry fake products. Sellers outside the authorised channel offer no advisor follow-up and no money-back guarantee, so buying from an authorised seller is the simplest way to know what you are getting.

How can I check that you are authorised?

• Ask before you pay. Ask any of our advisors to show you proof of our authorisation. We're happy to, and it's a fair question to ask any seller.
• Scan the QR code when your order arrives. Scan the anti-counterfeit QR code on the pack. If it doesn't verify, don't open the pack and message us straight away.
• Read our authenticity guides. For example, how to spot genuine MOVEON shows what to check on the box.

How does ordering work?

Choose a pack on any product page and Facebook Messenger opens. An advisor confirms your order, delivery address and payment with you. Prices are the uniform list prices for Australia, shown in Australian dollars (AU$) on each product page. Online card checkout is coming later.

How do I contact you?

• Facebook Messenger: message an advisor
• Email: support@healthbywell.com

We do not use WhatsApp, so a WhatsApp message claiming to be from us is not from us.